Effective from: 14 April 2026
These transport terms apply to shuttle boat and water transport services provided by HSS Hamnservice Ab (hereinafter referred to as the “Service Provider”) in the Helsinki area.
These terms apply to all passengers and transports unless otherwise agreed in writing.
Shuttle Boat Service
Passenger transport by water arranged by the Service Provider.
Passenger
A person who uses or has booked the transport service.
Transport
The transfer of a passenger by vessel from the departure location to the destination.
The Service Provider offers shuttle boat transport on agreed routes according to schedules, bookings, or demand.
The service may include:
Transports are carried out using available vessels and with consideration of weather conditions.
4.1 Booking
Transport must be purchased according to the instructions provided by the Service Provider (application, telephone, restaurants in Liuskasaari, or directly at the dock).
4.2 Payment Terms
The trip must be paid no later than when departing from the island to the mainland or by another method approved by the Service Provider.
Accepted payment methods include, but are not limited to:
4.3 Cancellations
Unused reservations will be charged in full.
The vessel’s master (captain) has the right to:
Instructions given by the captain must be followed.
Passengers must:
The Service Provider provides the required life jackets and other safety equipment on board.
Passengers are responsible for using life jackets properly according to the crew’s instructions.
Children must wear life jackets whenever instructed by the crew.
Passengers may not leave the vessel without permission from the crew.
8.1 Permitted Items
Passengers may carry personal belongings with them.
8.2 Liability for Belongings
The Service Provider is not liable for damage to or loss of passenger property unless the damage is caused by negligence on the part of the Service Provider.
Pets are permitted.
Pets must remain leashed, in a carrier, or otherwise under control during the entire transport.
The captain may refuse to transport a pet if it is considered to pose a safety risk.
The Service Provider reserves the right to change published or announced schedules.
Seasonal schedules may be changed with at least one (1) week’s notice, unless the change is due to:
Immediate changes may occur if required to ensure safe operation.
The Service Provider is not responsible for delays or inability to perform transport if caused by circumstances beyond reasonable control, including but not limited to:
In an emergency:
The liability of the Service Provider is determined in accordance with the Finnish Maritime Act (674/1994) and other applicable legislation.
The Service Provider is not liable for indirect or consequential damages, such as:
Prices are determined according to the current price list.
The Service Provider reserves the right to change prices without separate notice.
The Service Provider processes booking and customer data in accordance with the EU General Data Protection Regulation (GDPR).
The data is used only for:
These terms are governed by Finnish law.
Any disputes will primarily be resolved through negotiation.
If no agreement is reached, the matter will be settled in the Helsinki District Court.
